PRIVACY POLICY
Effective date: July 26, 2026
Disaster Masters of Arkansas, LLC (“Disaster Masters,” “we,” “us”) respects your privacy. This policy describes how we collect, use, and protect information through our website, our customer communications, and our internal business applications.
INFORMATION WE COLLECT
We collect information you provide to us directly, including your name, phone number, email address, property address, and information related to the services you request from us, such as insurance carrier, claim number, and details about property damage. When you electronically sign documents with us, we record the date, time, and device information associated with your signature. Our website may also collect standard technical information such as browser type and pages visited.
HOW WE USE INFORMATION
We use your information to provide restoration and related services, to prepare estimates and invoices, to communicate with you and your insurance carrier about your project, to maintain required business and legal records, and to improve our services. We do not sell your personal information to anyone.
HOW WE SHARE INFORMATION
We share information only as needed to perform our work: with your insurance carrier and adjuster in connection with your claim, and with the service providers that operate our business systems (such as accounting, document storage, and scheduling software). These providers are bound to protect your information. We may also disclose information when required by law.
DATA SECURITY AND RETENTION
We store business records in systems that use encryption in transit and at rest, with access limited to authorized employees. We retain project records as required for legal, insurance, and warranty purposes.
YOUR CHOICES
You may contact us at any time to request a copy of the information we hold about you, to request corrections, or to ask questions about this policy.
CONTACT
Disaster Masters of Arkansas, LLC
Hot Springs, Arkansas
Phone: 501-441-4087
Website: www.disastermastersar.com
We may update this policy from time to time. The current version will always be posted on this page.
Text Messaging (SMS)
Disaster Masters may send text messages to customers who have given us permission to do so. This section explains how that works.
How we obtain consent. Consent is collected verbally and in person. During an active restoration job, our project manager asks the customer at their property whether we may send a follow-up text message after the work is complete. That permission is recorded in our internal job management system with a timestamp and the name of the employee who collected it. We do not purchase, rent or import phone number lists, and we do not text anyone we do not have an existing business relationship with.
What we send. After a job is completed we may send a single message thanking the customer and inviting them to leave a review, and at most one follow-up message if we do not hear back. We do not send recurring promotional campaigns.
Message frequency. Message frequency varies, but is typically no more than two messages per completed job.
Cost. Message and data rates may apply. Disaster Masters does not charge for these messages; any charges come from your mobile carrier.
How to stop. Reply STOP to any message to opt out. You will receive one confirmation and no further messages. Reply HELP for assistance, or call us at (501) 441-4087.
Sharing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are never sold, rented or shared. Information may be shared only with the service providers that deliver the messages on our behalf, and only for that purpose.
Carriers. Wireless carriers are not liable for delayed or undelivered messages.
